FAQ and terms

Here are some frequently asked questions:

How do I book a party?

Parties are booked by a first come, first served basis. We suggest that you book your party at LEAST a month in advance, but we can usually accommodate for the last minute parties.

We ask that you first call to confirm the date is available.

A deposit is required to secure your date and time.

Deposits accepted: A square invoice will be emailed, or you can send a venmo Payment.

The remaining balance will be due at the party, collected by your entertainer (Cash or Venmo Only). If you need to pay with Credit Card, it must be paid prior to your party, during the time you pay your deposit.

What does the entertainer Need?

If you selected Face painting/ Glitter tattoos, the entertainer will need you to provide a table and two chairs.

Good Lighting is always needed!

What happens if I have to cancel my party?

If you already paid your deposit, to hold that date and time, we will gladly work with you to find an alternate party date. Deposits will never be refunded. Cancelations must be done a week in advance to not loose your deposit.

What happens is my princess/ character does not show up?

Our entertainers are extremely reliable and punctual. We have only been late to one party in 7 years, which was due to a fire that blocked all roads from Lake Nacimiento, but the princess informed the host and still came, although an hour late, the kids all had an amazing time. However, if for any reason this happens again, the parent will get their full refund, including a free princess visit.

What areas do you service?

We Have two Locations : San Luis Obispo County and Contra Costa County.

One Based out of Paso Robles, Ca and serve throughout SLO COUNTY,

And the Other Based out Of Brentwood, East Bay, where we serve Brentwood, Discovery Bay, Oakley, Antioch, Byron, Tracy, Pittsburg, Danville, Clayton, and Walnut Creek

What time should I schedule the performer to arrive at the party?

We recommend that the Entertainer arrives 30 minutes after your party start time, in order to ensure that all the kids invited have arrived for the Princess or character's grand entrance and introduction.

Please know that we knock on the door at the time you requested to arrive. if you needed or wanted us earlier for set up time, you need to request more entertainment time.

Do you have to tip the performer? Are tips accepted?

Gratuity is not forced, but it is greatly appreciated, if you believe the performer has met all your expectations. We do like to earn our tips for the service we provide.

Can I request a certain entertainer for my party?

Yes! We love to hear that you enjoyed a previous entertainer and would like to request the same entertainer! Our entertainer loves to get these requests! However, if the entertainer is already booked, although we will try to rearrange the schedule, it cannot always be promised.

Working Conditions

Our Entertainers and artists are unable to work outside when temperatures are below 54 degrees (including wind chill) without an additional heat source.

If your party is outside, with low temperatures, the host is responsible for proving a heat source (electric or propane heater).

Otherwise, for an additional charge ($50-$75), the entertainer can provide one.

Please ensure that entertainers have adequate lighting. If your party is outside in the evening, please make sure that you have brought a light source. If it gets too dark, and the entertainer cannot see well, she cannot perform the activities and will stop. Trying to see colors in the dark is extremely straining on the eyes, and we want this to be fun for everyone, even the entertainer.

Client is responsible for providing alternate shelter if there is rain, otherwise the entertainer won't be able to stay.

If you canceled your party due to rain, and not having an indoor back up location, your deposit won't be transferable, as we would have turned down other parties, in your reserved time slot, that were indoors or did have a back up location.

If work conditions are not met, client is still responsible to pay the remaining balance, without a refund.